Delivery and return

Delivery

Our products may take up to 3-5 days to prepare

Delivery options and time estimates 
You can choose free delivery if your order is more than 250 EUR.
For orders below 250 EUR delivery prices start at 10 EUR but will vary, depending on the carrier. The options and prices will be clear when the purchase is made. In busy periods, there may be delays in relation to the stated delivery time estimates. 

Prices Norway
All orders within Norway are delivered by Posten, sent as an insured, trackable package. Regular service is approx 2-5 business days. There will be no additional costs upon delivery – taxes and duties are included in all prices.

All orders
Shipping expence is 0 EUR

Prices EU customers
All orders within the EU are delivered by DHL Express and sent as an insured package and business mail. Regular service in Europe is approx. 2-3 business days. There will be no additional costs upon delivery – taxes and duties are included in all prices.

Orders above 250 EUR
Shipping expence is 0 EUR

Orders below 250 EUR
Shipping expence is 20 EUR

All other countries
All other orders will be delivered by DHL Express and sent as an insured package and business mail. Regular service may vary between 2-5 business days. There will be no additional costs upon delivery – taxes and duties are included in all prices.

Orders above 250 EUR
Shipping expence is 0 EUR

Orders below 250 EUR
Shipping expence is 25 EUR
 
Please note; Orders delivered to countries outside of Norway and the EU have to go through customs clearance. There will be no additional costs upon delivery – taxes and duties are included in all prices.
Please also note that transportation costs and custom clearance costs associated with a cancellation/refusal of a package will be deducted from the amount refunded to you.

 

Return
You are always welcome to return your purchase if it does not meet your expectations. You have a 14-day right of return on goods that are in the same condition as when received. If this is not the case, we reserve the right to reject your return.

Items must be returned in their original condition, unworn and unused. As soon as we have received the returned item and they have undergone a quality control check we will do a refund. Please keep your postage receipt as proof that the package was sent. We advise you to return the package with a trackable number. Return expenses, taxes and duties are paid for by the customer.

How to return an item:
1. Send us an email at hello@studiobille.no with information about the return. You will be provided with all the information needed to complete the process. 
2. Wrap the item carefully
3. Send the item to us. 
4. A refund is provided. 

 
Faulty items
Your order will be carefully checked before it is shipped. However, if you recieve an item which is incorrect or faulty, please contact us at hello@studiobille.no. For faulty items we offer replacement or full refund. 

If the defects or wear and tear are due to negligent use, a lack of maintenance, or simply because of normal wear and tear your right to complain is renounced. Studio Bille does not cover shipping fees in case of a complaint.